Terms and Conditions

These terms set out the rules for use of the MansionBet platform and explain the relationship between us and our users. They describe your responsibilities, how we manage accounts and payments, and the basic rules that apply to promotions and disputes. By using our site or apps you agree to comply with these terms and any additional rules that apply to specific products or offers.

Account responsibilities

You must register with accurate personal information and keep your account details secure. Only one account is permitted per person unless we agree otherwise. You are responsible for all activity carried out through your account and must notify us immediately if you suspect unauthorised access. We may require identity or age verification and may suspend or close accounts where checks are not completed, or where we reasonably suspect fraud or abuse.

Eligibility requirements

Access to our services is limited to users who meet legal and internal eligibility requirements. You must be of legal gambling age in your jurisdiction and permitted to gamble under local law. We do not accept registrations from individuals who are self-excluded, restricted by law, or otherwise barred from using gambling services. Proof of identity, address or source of funds may be requested at any time.

Acceptable platform use

Use of the site must be lawful and honest. You must not attempt to manipulate games, use automated tools or place bets in a manner intended to exploit system errors or promotions. Collusion, money laundering, bonus circumvention and supplying false information are strictly prohibited. We reserve the right to limit, suspend or close accounts where behaviour breaches these rules or harms the integrity of the platform.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms that apply in addition to these conditions. Eligibility, minimum deposits (commonly £10 or £50), wagering requirements, game restrictions and expiry periods vary by promotion. Certain payment methods may be excluded from offers. We will publish full terms for each promotion and those terms prevail where there is a conflict.

Deposits and withdrawals

We accept a range of payment methods for UK customers, including debit cards and commonly used e-wallets. All transactions are processed in GBP. Withdrawals may be subject to verification checks, and processing times, limits and fees may apply depending on the chosen method. Third-party payments are not permitted and we may apply deposit or withdrawal limits to manage risk and compliance.

Dispute resolution

If you have a complaint you should contact customer support and provide relevant details and evidence. We aim to investigate and respond promptly. If a dispute cannot be resolved directly, you may refer the matter to an appropriate independent dispute resolution body or consumer organisation where available. Formal escalation steps will be set out in our complaints procedure.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in law, our products or services. Material changes will be notified on the site or to your account. Continued use of the site after notification constitutes acceptance of the updated terms. For any questions about these rules please consult our help pages or contact support via the account centre.

References to Mansion Bet and related platform features throughout this document are for clarity; please review specific product pages for any additional requirements.