Responsible Gambling
At MansionBet we take safer gambling seriously. We are committed to keeping play controlled and protecting players from harm. Our aim is to give clear tools and straightforward information so you can manage your activity, recognise problem signs early and get help if you need it.
Player protection principles
We expect all customers to play responsibly. That means having easy access to tools that limit play, clear information about risks and prompt support where concerns arise. We will act if we see behaviour that suggests someone may be at risk and may intervene to help keep play safe.
Activity-control tools
We provide a range of controls you can use at any time to manage your account activity. Options include:
- Deposit limits you can set or lower
- Session reminders and voluntary time-outs
- Reality checks to show play time and activity
- Temporary and permanent self-exclusion
Details and how-to steps are available in your account settings. Our support team can also guide you through applying any of these tools.
Deposit and loss limits
You can set deposit limits to control how much money leaves your bank or card over a chosen period. Loss limits and staking limits are also available to help you manage how much you risk. Limits can usually be changed, but some reductions may take effect immediately while increases may be subject to a waiting period.
Time limits and account breaks
If you want a short break, use a time-out to suspend access for a set number of days. For longer breaks, self-exclusion blocks access to the account for the chosen period and removes access to marketing messages. You should consider a break if gambling is affecting your daily life, work or relationships.
Self-exclusion
Self-exclusion is a voluntary step to prevent access for an agreed time. During exclusion we will stop contact and apply restrictions to the account. If you need help arranging self-exclusion, our team can explain the process and next steps.
Signs of problematic behaviour
Look out for changes such as spending more than intended, chasing losses, hiding activity from friends or family, or gambling affecting work and wellbeing. If you notice these signs in yourself or someone close to you, consider using limits or seeking support.
Tips for maintaining control
Keep play affordable by setting limits, using session reminders, avoiding gambling when stressed or intoxicated and separating entertainment funds from essential money. Talk openly with someone you trust if gambling starts to feel like a concern.
Professional help and support organisations
If you need further help, speak to our support team or contact recognised organisations for confidential advice and treatment. For UK-based support consider charities and helplines such as GamCare, GambleAware or your local NHS services. For immediate guidance, the National Gambling Helpline can point you to local resources.
At Mansion Bet we encourage responsible play and are here to support you. If you would like assistance applying any control or want information on safer gambling, please contact our support team via your account.